Skip to content
TripoSIM

Refund Policy

Last updated: October 2026

We want you to be completely satisfied with your TripoSIM purchase. This Refund Policy explains when refunds or TripoSIM credit are given.

Eligible for Refund

If you change your mind, an unused eSIM (QR code not scanned or installed) can be refunded within 30 days of purchase, depending on the order amount:

  • Orders of $10 or more: full refund as TripoSIM wallet credit, or to your original payment method if you prefer.
  • Orders from $5 to $9.99: refunded as TripoSIM wallet credit, which you can use on any eSIM or top-up.
  • Orders under $5: not refundable on a change of mind.
  • Always refunded in full, whatever the amount: if we could not deliver your eSIM or top-up, if a technical issue on our end stopped the eSIM from working, or if you were charged incorrectly or twice. You receive TripoSIM wallet credit, or a refund to your card if you prefer.

Not Eligible for Refund

Refunds cannot be issued if:

  • The eSIM has been installed and activated (data usage has begun).
  • The eSIM has expired after the validity period.
  • You purchased a plan for an incompatible or carrier-locked device (it is your responsibility to verify compatibility before purchase).
  • Poor network coverage in a specific area within the destination (network performance depends on local carrier infrastructure).
  • You did not use all of your data before the plan expired.

How to Request a Refund

  1. Email us at [email protected]
  2. Include your order number (format: TS-XXXXXXXX-XXXX)
  3. Describe the reason for your refund request
  4. Our team will review and respond within 24-48 hours

Refund Processing

Refunds are given as TripoSIM wallet credit by default, added to your account right away and usable on any eSIM or top-up. If you asked for a card refund, it goes back to your original payment method; please allow 5-10 business days for it to appear on your statement, depending on your bank or card issuer.

Partial Refunds

In some cases, we may offer a partial refund or service credit at our discretion, particularly if an eSIM was installed but experienced significant technical issues that were verified by our team.

Contact

For refund requests or questions about this policy, contact us at [email protected].

BroadNet Technologies LLC
New Jersey, United States