TripoSIM

Refund Policy

Last updated: March 2026

We want you to be completely satisfied with your TripoSIM purchase. This Refund Policy outlines the circumstances under which refunds may be granted.

Eligible for Refund

You may request a full refund if:

  • The eSIM QR code has not been scanned or installed on any device.
  • The request is made within 30 days of purchase.
  • There was a technical issue on our end that prevented the eSIM from working (e.g., provisioning failure, invalid QR code).
  • You were charged incorrectly or experienced a duplicate charge.

Not Eligible for Refund

Refunds cannot be issued if:

  • The eSIM has been installed and activated (data usage has begun).
  • The eSIM has expired after the validity period.
  • You purchased a plan for an incompatible or carrier-locked device (it is your responsibility to verify compatibility before purchase).
  • Poor network coverage in a specific area within the destination (network performance depends on local carrier infrastructure).
  • You did not use all of your data before the plan expired.

How to Request a Refund

  1. Email us at support@triposim.com
  2. Include your order number (format: TS-XXXXXXXX-XXXX)
  3. Describe the reason for your refund request
  4. Our team will review and respond within 24-48 hours

Refund Processing

Approved refunds are processed back to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Partial Refunds

In some cases, we may offer a partial refund or service credit at our discretion, particularly if an eSIM was installed but experienced significant technical issues that were verified by our team.

Contact

For refund requests or questions about this policy, contact us at support@triposim.com.

BroadNet Technologies LLC
Dubai, United Arab Emirates