TripoSIM

Privacy Policy

Last updated: March 2026

1. Who We Are

TripoSIM is operated by BroadNet Technologies LLC, headquartered in Dubai, UAE. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (triposim.com) and services.

2. Information We Collect

We collect the following types of information:

  • Account information: Name, email address, and password when you create an account.
  • Payment information: Processed securely by Stripe. We do not store full card numbers — only the last four digits, card brand, and expiration for your reference.
  • Usage data: eSIM data consumption and status, used to display your dashboard and monitor service quality.
  • Technical data: IP address, browser type, device information, and pages visited for security and analytics.
  • Communications: Messages you send to our support team.

3. How We Use Your Information

  • To provide, maintain, and improve our services
  • To process your orders and deliver eSIM profiles
  • To communicate order confirmations, usage alerts, and support responses
  • To detect and prevent fraud and unauthorized access
  • To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We share data only with:

  • eSIM vendors: To provision and manage your eSIM (ICCID and plan details only).
  • Payment processors: Stripe, to process your payments securely.
  • Legal authorities: When required by law or to protect our rights.

5. Data Security

We use industry-standard security measures including SSL/TLS encryption, password hashing (bcrypt), and secure server infrastructure. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information for as long as your account is active. Order and transaction records are retained for up to 7 years for legal and accounting purposes. You may request deletion of your account and personal data at any time.

7. Cookies

We use essential cookies to maintain your login session and preferences. We may use analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, contact us at support@triposim.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email.

10. Contact

For privacy-related inquiries: support@triposim.com

BroadNet Technologies LLC
Dubai, United Arab Emirates